Shipping policy

Shipping Policy

Mordano Brand

At Mordano Brand, we are committed to delivering exceptional craftsmanship with care, precision, and reliability. This Shipping Policy outlines how and when your order is processed and delivered, ensuring a seamless and refined shopping experience.

Order Processing

  • All orders are carefully processed within 2–5 business days after order confirmation

  • Orders placed on weekends or holidays are processed on the next business day

  • Each product undergoes a final quality inspection prior to dispatch

You will receive a confirmation email once your order has been shipped.

Shipping Destinations

Mordano Brand proudly offers worldwide shipping.
Our manufacturing and fulfillment operations are based in Pakistan, while the brand is registered in the United States of America.

Estimated Delivery Time

Delivery times may vary depending on destination:

  • United States & Canada: 7–12 business days

  • Europe & United Kingdom: 7–14 business days

  • Middle East & Asia: 5–10 business days

  • Rest of the World: 10–15 business days

Please note that delivery timelines are estimates, not guarantees, and may be affected by customs clearance or courier delays.

Shipping Charges

  • Shipping costs are calculated and displayed at checkout

  • Promotional or complimentary shipping offers, if available, will be clearly indicated

Shipping fees are non-refundable once an order has been dispatched.

Customs, Duties & Taxes

For international shipments:

  • Customers are responsible for all applicable customs duties, taxes, and import fees

  • Mordano Brand does not have control over customs authorities or related charges

  • Refusal to pay customs fees may result in delayed delivery or return of the shipment

Any costs incurred due to refused shipments will be deducted from the refund, if applicable.

Tracking Information

Once your order is shipped, a tracking number will be provided via email.
Please allow up to 48 hours for tracking information to become active.

Delays & Force Majeure

Mordano Brand is not liable for shipping delays caused by events beyond our control, including but not limited to:

  • Customs inspections

  • Courier disruptions

  • Weather conditions

  • Natural disasters or governmental actions

Incorrect Address & Failed Delivery

Please ensure your shipping details are accurate at checkout.

  • Mordano Brand is not responsible for delays or losses due to incorrect or incomplete addresses

  • Orders returned due to failed delivery attempts may incur additional shipping fees

Lost or Damaged Shipments

If your order is lost or arrives damaged, please notify us within 48 hours of delivery with your order number and supporting images.
We will investigate promptly and work toward a suitable resolution.

Signature & Secure Delivery

For select orders or destinations, signature confirmation may be required to ensure secure delivery.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through our official website. We are always happy to assist.